Nordstrom’s
customer service is the stuff of legend. The Seattle-based retailer
consistently ranks as shoppers’ No. 1 choice of department and discount stores
for customer satisfaction, even as other stores struggle.
Part of the
reason shoppers are so loyal to Nordstrom is the company’s liberal return
policy. It’s so great that customers often brag about the kinds of returns they
can get away with at Nordstrom.
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